Icebreaker – Why investigate incidents?
Overview of the end-to-end Incident Management Process
Incident classification and recording as per industry standards
Investigation step-by-step
Incident causation basics
Sources of evidence & interviewing skills
Drawing causal tree
Root causes
Corrective actions
Resolve conflicts in evidence
Human factors in Incident Investigation
Management presentation – the action plan
Syndicate exercise/ case study
1 day
Classroom activities, videos and practical workshops
Maximum of 16
You can attend a course at one of our training centres, or have the course delivered in your workplace
There no pre-requisites for this course, although it is an advantage to have supervisory and management experience
Suites 1307-1309, One City Gate,
20 Tat Tung Road, Tung Chung,
Lantau, Hong Kong
enquiries.hk@hsgplc.co.uk
+852 2388 3472